OpinionLab
JUNE 24, 2016
By using OpinionLab across your various customer engagement posts, you also build a comprehensive overview of customer journeys to make the break through changes talked about at length in New Orleans. The post The three key learnings from CXFS 2016 appeared first on OpinionLab.
OpinionLab
JUNE 8, 2017
But rather than taking the time to help ensure the right customer is reached at the right time via the right channel, most companies pick the channels most convenient to their needs and blast customers with requests for feedback. The result is low response rates and feedback that may not accurately represent customer perception.
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Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He is an expert in transforming how employees work with customers through multiple digital marketing strategies.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He is an expert in transforming how employees work with customers through multiple digital marketing strategies.
SurveySensum
JULY 14, 2020
Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016.
OpinionLab
AUGUST 29, 2017
When you look at customer retention across industries, the findings are quite striking. If you look at the chart below, it appears that customers are becoming more likely to switch companies at an alarming rate. The difference between the 2015 and 2016 figures are clear. Why are your customers becoming less loyal?
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