Calabrio

JANUARY 12, 2020

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The difference? Despite heady challenges, that’s exactly what Jenny did. Which leads me to my next point….

Financial 130

Financial Exercises Software Contact Center 130

Calabrio

NOVEMBER 8, 2019

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The difference? Despite heady challenges, that’s exactly what Jenny did. Which leads me to my next point….

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The difference? Despite heady challenges, that’s exactly what Jenny did. Which leads me to my next point….

Financial 100

Financial Exercises Software Contact Center 100

Kustomer

JUNE 27, 2022

What Is Customer Service Software? Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. The Importance of Compassionate Customer Service and Truly Human CX.

Software 98

Software Tools Customer Service Self Service 98

Eptica

MAY 25, 2016

Date: Wednesday, May 25, 2016 Mapping digital transformation in customer experience. Published on: May 25, 2016. Author: Pauline Ashenden In the fast-moving world of customer experience there is no shortage of new trends and technologies for companies to evaluate and adopt. over the course of the year.

Customer Experience 54

Customer Experience ROI Contact Center CRM 54

Eptica

JULY 8, 2016

Date: Friday, July 8, 2016 Delivering what US consumers want. Published on: July 08, 2016. Author: Chris Eideh Knowing your customers is at the heart of designing and delivering the right experience to engage with them successfully.

Consumers 50

Consumers Self Service Multi-Channel Financial 50

ProProfs Chat

OCTOBER 31, 2018

Even as you try to keep your website friendly to your customers’ use, nothing beats actual human help should things fail to go as planned. This kind of help may come in the form of a contact center, which customers can reach via chat or phone. Promote positive testimonials or reviews.

Customer Experience 106

Customer Experience Marketing How To Social Media 106