Experience Matters

JANUARY 9, 2017

The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.

Report 120

Report B2C B2B Groups 120

Experience Matters

JANUARY 9, 2017

The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.

Report 120

Report B2C B2B Groups 120

SurveySparrow

SEPTEMBER 30, 2022

You always talk about it with your teams and consistently work towards achieving the right brand identity. Sure, it takes longer to show results, but with a far better ROI than paid marketing efforts in most cases. Tips To Quickly Improve Your Brand’s Online Reputation! Let employees have a brand value for themselves.

Social Media 52

Social Media How To ROI Tips 52

CX University

OCTOBER 19, 2017

Bad customer experience in Singapore is costing brands $26B per year. When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. Strategy is how a quality product gets into the market and becomes known globally.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Stella Connect

JANUARY 4, 2022

That’s why we recommend taking your coaching strategy a step further and implementing micro-coaching. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Give agents a lifeline between sessions.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97