Experience Matters
JANUARY 9, 2017
The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.
Experience Matters
JANUARY 9, 2017
The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
SEPTEMBER 30, 2022
You always talk about it with your teams and consistently work towards achieving the right brand identity. Sure, it takes longer to show results, but with a far better ROI than paid marketing efforts in most cases. Tips To Quickly Improve Your Brand’s Online Reputation! Let employees have a brand value for themselves.
CX University
OCTOBER 19, 2017
The open market impact was disastrous in brand value, perception, customer experience and trust. To kill off the Galaxy S7 Note — the messy situation in the fall of 2016 — they eliminated $17 billion in market value from their company in one big and historical mistake. Samsung lost in 2016.
Stella Connect
JANUARY 4, 2022
Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Give agents a lifeline between sessions.
Stella Connect
APRIL 17, 2018
Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.
Stella Connect
APRIL 17, 2018
Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.
Expert insights. Personalized for you.
120 
Let's personalize your content