Remove 2015 Remove Brands Remove Online Experience Remove Technology
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So how did customer service perform in 2015?

Eptica

Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).

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Reshaping retail: 3 innovation strategies for the e-commerce era

Alida

Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. Today’s fickle customers don’t want aisle after aisle of redundant merchandise; they want to be a part of a brand experience. Invest in the right technology.

Retail 191
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Is the Future of Retail, Physical or Virtual?

C3Centricity

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes.

Retail 194
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The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes.

Retail 177
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Your ‘Must Have’ Features For Successful Online Shopping

Beyond Philosophy

billion in sales, representing 12% growth for Cyber Monday sales in 2015. A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Per USA Today , this year’s Cyber Monday booked $3.45

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How do UK banks rate on customer experience?

Eptica

They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? But it is far from perfect in a number of areas – especially when compared with brands in other sectors.

Banking 49
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How are retailers working to improve customer experience?

Eptica

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48