CX Journey

NOVEMBER 25, 2014

Last year, I shared Brand Keys'' Robert Passikoff''s 14 Brand Trends for 2014. Real Brand Engagement : Marketers will link ? Real Brand Engagement : Marketers will link ?engagement? to how well the brand is perceived versus its? This year, Robert again put together his proposed trends for the upcoming year.

Trends 171

Trends Brands Retail Leadership 171

Experience Matters

JANUARY 6, 2015

In my post last year, I named 2014 “ The Year of Empathy.” Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. Brand (R)evaluations. Most companies with great customer experience also have strong brand identities. It’s a hot topic.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

CSM Magazine

MARCH 13, 2020

A win-back bot, used in combination with other chatbots such as a quote bot, and loyalty bot, can help to retain customers who are nearing the end of their contract and are at risk of switching to a competitor and can even help to entice back customers who’ve already left.

Self Service 64

Self Service Chatbots Contact Center Policies 64

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer loyalty. Customer Engagement & Loyalty. Type, type, click, and the damage is done!

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ReviewTrackers

AUGUST 24, 2017

This article was written by Brandon Carter, a customer engagement and loyalty writer and analyst for Access Development. Read more of his articles over on the Access Loyalty Blog. The same is true of business relationships and how consumers decide which brands they seek out over others. And you know what: it’s true!

How To 50

How To Social Media Loyalty Connections 50

Eptica

SEPTEMBER 30, 2015

Author: Derek Lewis In previous decades an organization’s brand was something it controlled, with how it was perceived in the market driven by expensive advertising and marketing campaigns. In highly competitive markets brand reputation and values are built on the experience that consumers receive and share on social media.

Omni-Channel 48

Omni-Channel Customer Experience Social Media Knowledge Base 48

SurveySparrow

SEPTEMBER 21, 2020

6 Types of Online Surveys that Help Your Brands to Grow. And we, at SurveySparrow, believe that online surveys can help your brand grow and develop in-depth customer relationships. Surveys are a great weapon for brands to understand and to increase ROI(Return on Investment). Sounds great, isn’t it? Event Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45