Magellan Solutions

AUGUST 18, 2021

It is much easier to pay someone else to pick up the phone than have your employees multi-task to do it. Furthermore, a high-quality phone answering BPO can significantly improve your brand image, customer satisfaction, and retention. Client interaction takes place across multiple platforms in a multi channel contact center.

Omni-Channel 52

Omni-Channel Multi-Channel Call Center Contact Center 52

Comm100

APRIL 8, 2016

But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? This pertains to all aspects of your business, especially customer service. Your customer service plan should outline: How to maintain consistency across channels. Metric assessment protocol.

Customer Service 106

Customer Service Social Media Call Center Multi-Channel 106

GlowTouch

JULY 2, 2020

Tailored training that offers a deeper product, service, and institutional knowledge results in quicker response times, increases customer engagement, and becomes a vital asset for your live chat support team. Acknowledge and Empathize with Customer Issues. Treat Chat as A Personalized Channel. The result?

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

OCTOBER 27, 2017

This is leading to increased apathy, rather than getting customers more engaged. This evidence suggests how increasing liquidity will have a similar impact on loyalty marketing as participants strive to retain engagement. It may create a degree of ´lock-in´ but the points themselves don´t create loyalty.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

SmartKarrot

MARCH 8, 2022

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Vonage

OCTOBER 2, 2017

With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. How do you think that businesses can stay ahead in the customer-led economy?

Social Media 120

Social Media Multi-Channel Consumers Connections 120