2013 Customer Engagement Customer Focused Engagement 
Verint
JULY 11, 2017
Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.
CustomerSuccessBox
DECEMBER 6, 2021
He is a complete customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. Irit is currently serving as the CEO for CSM Practice, a global customer success management consulting firm.
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SurveySparrow
JANUARY 28, 2020
Your lifelong passion for customer experience (CX) has led you to create Heart of the Customer – a firm that assists companies in increasing customer engagement. Your experience and hard work in this space have led you to become one of the most respected voices on the topic of customer experience. Great title!
ClearAction
NOVEMBER 16, 2017
The result : 33% drop in online revenue, 25% drop in comparable store revenue, and 5 percentage points lower gross margin, with quarterly losses increasing throughout 2012, totaling $985 million loss, and new debt and a new CEO in early 2013. can cause a costly customer experience snafu.
Avaya
OCTOBER 25, 2017
Key service roles are more customer focused, and alternative channels improve engagement. For example, using HD video conferencing and screen sharing, customers can remotely complete the full, end-to-end sales application process with on-site specialists.
ShepHyken
APRIL 3, 2023
The Next Frontier of Customer Engagement: AI-enabled Customer Service by Avinash Chandra Das (McKinsey & Company) How to engage customers—and keep them engaged—is a focal question for organizations across the business-to-consumer (B2C) landscape, where disintermediation by digital platforms continues to erode traditional business models.
Storyminers
JULY 6, 2020
She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.
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