CSM Magazine

JULY 19, 2023

Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care. Recent feedback from staff reveals how having a 12-month forward view of schedules is ‘brilliant’. Agents handle on average 170,000 contacts every week.

Self Service 52

Self Service Multi-Channel Social Media Resources 52

Experience Matters

JANUARY 20, 2015

Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., Here are some highlights from the finalists: Activision Customer Care. EMC Corporation.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Comm100

AUGUST 24, 2016

But it might be largely due to your customer care practices. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Your customer care staff is bitter and unmotivated. You have an aggressively sales-obsessed customer care strategy.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

GlowTouch

JULY 2, 2020

The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. will let the customer give their personal opinion and feel valued. Questions like “was this a good solution?”

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Founded in 2013 by Jon Hall, Grade.us Transparent Self-Mention: Grade.us.

Software 47

Software Management Net Promoter Score Multi-Channel 47