2013 CEM Loyalty Management 
Responsetek
MAY 3, 2018
Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty. From 2013, all of their 12,000+ ATMs featured personalised interfaces based on customer preferences. Dashboards also conclusively highlight key pain points. Vice President Sales, ResponseTek.
Lumoa
SEPTEMBER 16, 2022
In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. A significant change since 2013 when it is the other way around. They are mostly available on many Customer Experience Management (CEM) platforms and are open to the public. Net Promoter Score in a nutshell.
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Beyond Philosophy
JUNE 11, 2015
Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. Customer loyalty programs are especially popular among retailers. The company has long claimed that a loyalty program isn’t needed because their prices are so low.
Beyond Philosophy
NOVEMBER 4, 2014
16 July 2013. “The Simple Way to Minimize Buyer’s Remorse.” www.neurosciencemarketing.com. 19 August 2014. < < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011. 19 August 2014. < < [link].
Beyond Philosophy
FEBRUARY 3, 2015
Surely the manager of the aforementioned market won’t leave you facing umpteen brands of shaving foam to muddle through on your own. 25 March 2013. Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there? They don’t.
Beyond Philosophy
APRIL 7, 2016
in 2013 —and then dropped to 75.2 In the case of the fellow I was speaking with the other day, their management perception is ‘they are doing Customer Experience now’ However, the reality is nothing has changed. Join Beyond Philosophy for the Certified Advanced CEM Training. ACSI uses an overall U.S.
Beyond Philosophy
APRIL 7, 2016
in 2013 —and then dropped to 75.2 In the case of the fellow I was speaking with the other day, their management perception is ‘they are doing Customer Experience now’ However, the reality is nothing has changed. Join Beyond Philosophy for the Certified Advanced CEM Training. ACSI uses an overall U.S.
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