NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ).

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

NOVEMBER 2, 2021

That’s key to retaining and growing our business and the way we have deployed BigChange gives us a key competitive advantage,” he explains. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Temkin Group was acquired by Qualtrics in October, 2018. Ian’s first book, ‘Customer What, the honest and practical guide to customer experience’ was published in April 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Temkin Group was acquired by Qualtrics in October, 2018. Ian’s first book, ‘Customer What, the honest and practical guide to customer experience’ was published in April 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She has spent 27 years in senior roles at British Airways prior to founding her company, Sentio-B, a CX consulting firm in 2018.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

C3Centricity

JULY 16, 2018

I’m offering a personal 50% discount code to spend in store for everyone who publishes their score here in July 2018. Develop the trends into plausible future scenarios and you’ll be years ahead of possible changes in customer desires – now that’s a true competitive advantage! Who is your customer?

Social Media 120

Social Media Advertising Brands Course 120

North Highland

DECEMBER 19, 2018

Mark’s breadth of experiences has enabled him to contribute across multiple industries and verticals since joining North Highland in 2013, and his current focus is in the area of Customer Experience. Mark has over 16 years of experience across a diverse range of roles and skills.

Analytics 49

Analytics Self Service Analysis Competitive Advantage 49