Tricia Morris

FEBRUARY 19, 2016

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

ProProfs Chat

MAY 6, 2020

Takeaway: To train your customer support reps, upgrade your services at the contact center, or even overhaul the complete support process. This will help your business keep customers delighted with your services because they’ll guarantee consistent services that most of your customers expect. Source: Fuqua ) Tweet this.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Talkdesk

NOVEMBER 13, 2017

Our lucky grand prize raffle winner drove home from Dreamforce in a brand new 2018 Porsche Cayman. Runners up won awesome prizes including a Peloton bike, a custom Indochino suit, a Nectar mattress and pillow set and many more. #3: Customer experience is the sum of all interactions with a brand. 2: We gave away a Porsche!

Contact Center 4

Contact Center Sales Analytics Conference 4

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. Text Analytics. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. Text Analytics. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones.

Technology 40

Technology Customer Experience Consulting Analytics 40

Esteban Kolsky

FEBRUARY 15, 2018

customer service channel adoption 2012-2017. This one is not going anywhere for a while, but there are other trends (rise of automation, use of AI and advanced analytics, the discovery of better use for different tools) that will change the adoption rate and the customer service solution in the coming decade.

Self Service 68

Self Service Customer Service Study Chatbots 68

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. Four Trends in Gartner Hype Cycle for Customer Service and Customer Engagement. The Parts of Customer Service That Should Never be Automated.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52