Clarabridge
AUGUST 1, 2018
Clarabridge customers that are getting ahead of the game with this early access program include Swiss International Air Lines and General Mills. According to Forrester , the number of consumers that use messaging has increased by more than 50% since 2012. This is an exciting day for Clarabridge and the industry.
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).
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Tricia Morris
AUGUST 11, 2015
Customer service specifically garnered a rating of 75 out of 100, which is comparatively good, but down five points from the rating of 80 where it’s stood consecutively since 2012. What’s causing the drop in customer service polls, even as most agencies have been making strides over the last several years to improve?
Chattermill
AUGUST 29, 2018
Discover the best tools to improve your customer experience. Text Analytics. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. That’s strong uptake, considering it has only been available since 2012.
Chattermill
AUGUST 29, 2018
Discover the best tools to improve your customer experience. Text Analytics. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. That’s strong uptake, considering it has only been available since 2012.
CSM Magazine
JUNE 12, 2020
Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. American Express Study Shows Rising Customer Expectations for Good Customer Service. Retailing 2020:Winning in a Polarized World (2012).
Magellan Solutions
JULY 28, 2021
Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Optimize your business with data and analytics. AI will be in charge of a secure network that uses analytic tools, behavioral databases, algorithms, and image recognition. Sales channels.
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