InMoment XI

MAY 4, 2022

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Forrester

JULY 7, 2015

A graphic that plots the relative Google search frequency of the term "customer satisfaction" against the search frequency of the term "customer experience.". Customer experience" starts shooting up like a rocket while "customer satisfaction" takes a deep dive. And there, on page 8…big score!

Tips 40

Tips Customer Satisfaction Customer Experience Consumers 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. Equip Your Customer Service Team. Customer satisfaction is directly related to FCR.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. Equip Your Customer Service Team. Customer satisfaction is directly related to FCR.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Magellan Solutions

JUNE 15, 2021

Meanwhile, retaining experienced people will give a positive impact on your customer satisfaction rate. They have the proper skill set to persuade your customers to refer you to others. . Employees who worked longer with the company could provide tips about your product which is valuable for first time customers.

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

Talkdesk

JULY 24, 2017

In 2011 our focus was on the SMB space. What happened was, some of our earliest customers were hypergrowth companies and they kept adding more and more agents. That was a tipping point for Talkdesk. This is important because when something goes wrong with a customer’s order or delivery, they want an answer immediately.

Call Center 57

Call Center Video Meeting Industry 57

Customer Alignment

AUGUST 15, 2017

The cynical amongst us might think that the airline had been keen to begin boarding prematurely simply to avoid the €5 food and drink voucher due for tipping over into a 3-hour delay. Since 2011, Delta has taken a smart way to overcoming the customers pain point of overbooked flights.

Airlines 40

Airlines Customer Experience Company Self Service 40