Daniel Group

FEBRUARY 5, 2021

They discuss how Butler “realized years ago it isn’t just about the scores in those surveys, it’s about how we’re treating customers. Butler’s a client of ours since 2011. You’ve been serving on the ag side for a while, and you’ve recently increased your efforts there. We talk about it.

Effort Score 111

Effort Score Leadership Groups Communication 111

CSM Magazine

APRIL 9, 2019

Many times, these programs become a flash-in-the-pan, not truly geared towards building a healthy organizational culture, but a reaction to when employees are disengaging and attrition numbers are up. Take for example the following: Employee Feedback Fail. Some customers’ credit scores were even impacted.

Employee Engagement 40

Employee Engagement Engagement Hospitality Effort Score 40

Kustomer

JULY 1, 2021

Taking a deep dive into how your company is performing according to customer feedback can really open up so many opportunities for improvement. He wrote a book about barrier busting in 2011 that I thought was so fascinating and just broke down the customer experience, each step, and how you look for barriers and break them.

Wait Times 98

Wait Times Customer Experience Call Center Contact Center 98

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. Nominees are rated based on their capabilities, results, and client feedback. Clarabridge gets to the heart of customer feedback by providing the world’s most sophisticated customer intelligence platform. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120