Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt live chat .

Tools 189

Tools Customer Service Tips Omni-Channel 189

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Digital businesses use technology as an enabler—it’s all in the how. That’s because these technologies can help people be more productive and effective.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

Clarabridge

MARCH 2, 2017

Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Customers don’t share scores, they share their experience. A single score is more of a comfort blanket than it is a metric.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

Clarabridge

MARCH 2, 2017

Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Customers don’t share scores, they share their experience. A single score is more of a comfort blanket than it is a metric.

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

Company 11

Company e-support Customer Journeys CRM 11