Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. However, finely-tuned conversational systems can.”.

Insurance 98

Insurance How To Chatbots Wait Times 98

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. “If you cannot measure it, you cannot improve it” – Lord Kelvin. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. What else can you do to measure impact? Survey them.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48

Comm100

MARCH 27, 2023

For more instructions on how you can build a Comm100 chatbot, read this blog: How to Build a Chatbot in 8 Steps Without Coding To get a more comprehensive look at building a higher education chatbot, register for our on-demand webinar, How to Build a Higher Education Admissions Chatbot that Doesn’t Suck.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Grade.us

JUNE 2, 2020

The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). Review feedback and generation Surveys Review and reputation monitoring Measure and reporting Review promotion and marketing Automation and integrations Point-of-sale (POS) integrations Rest API access. Online review management (ORM) $75 per mo.,

Software 47

Software Management Net Promoter Score Multi-Channel 47