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Getting to the “Why” of CX Design: Measuring Effort to Drive Change

Clarabridge

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

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How to Stay Close to Customers While Working From Home

CSM Magazine

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. However, finely-tuned conversational systems can.”.

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What impact is your Customer Success team having?

Amity

Since 2009, the popularity of customer success has increased 800%. “If you cannot measure it, you cannot improve it” – Lord Kelvin. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. What else can you do to measure impact? Survey them.

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Higher Education Chatbots – Everything You Need to Know

Comm100

For more instructions on how you can build a Comm100 chatbot, read this blog: How to Build a Chatbot in 8 Steps Without Coding To get a more comprehensive look at building a higher education chatbot, register for our on-demand webinar, How to Build a Higher Education Admissions Chatbot that Doesn’t Suck.

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12 Top Reputation Management Software for 2020

Grade.us

The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). Review feedback and generation Surveys Review and reputation monitoring Measure and reporting Review promotion and marketing Automation and integrations Point-of-sale (POS) integrations Rest API access. Online review management (ORM) $75 per mo.,