Retently

MARCH 23, 2023

In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. At the same time, Lyft only offers the service domestically. That’s the case with CIGNA, a health and life insurance company with a score of -1.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Waiting times. Reports from the front lines.

Insurance 98

Insurance How To Chatbots Wait Times 98

Alida

APRIL 5, 2017

These technologies together enable users to plan and execute various aspects of their Disney trip, from tickets and dining reservations to finding out wait times and skipping long ride lines. Health insurers also recognize the power of mobile apps and rewards programs to encourage patients to adopt healthy behaviors.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Alida

DECEMBER 15, 2016

There’s no question that if the insurance industry consolidates, we are going to have to consolidate as providers who negotiate with them,” Dr. Cosgrove explained. Between 2009 and 2013, annual hospital deals have increased 14 percent. Cosgrove, as the industry grapples with pressures to be more efficient.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Comm100

NOVEMBER 13, 2022

As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Insurance company prioritizing high-value customers. Queue length and wait time reports. Founded: 2009. Detailed reports to look for include: Chat source and volume reports.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212