Retently

MARCH 23, 2023

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Waiting times. Reports from the front lines.

Insurance 98

Insurance How To Chatbots Wait Times 98

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Alida

DECEMBER 15, 2016

There’s no question that if the insurance industry consolidates, we are going to have to consolidate as providers who negotiate with them,” Dr. Cosgrove explained. Between 2009 and 2013, annual hospital deals have increased 14 percent. Cosgrove, as the industry grapples with pressures to be more efficient.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Comm100

NOVEMBER 13, 2022

The state of customer service is always changing, and brands must keep up. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Insurance company prioritizing high-value customers.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221