2009 Customer Expectations Insurance Wait Times 
Retently
MARCH 23, 2023
In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. At the same time, Lyft only offers the service domestically. The direct correlation between satisfied customers and long-term revenue growth is undeniable.
Comm100
NOVEMBER 13, 2022
This provides agents with a wealth of information that empowers them to provide more helpful and accurate support to every customer. This sharing of information is made more important with the understanding that 65% of customers expect all representatives in an organization to have the same information about them. Founded: 2009.
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