2009 Employee Experience Innovation Leadership 
Customer Bliss
MARCH 23, 2022
Practicing Leadership Bravery by Trusting Employees. In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” Hiring is frenzied with nearly 11.3
ClearAction
OCTOBER 25, 2022
” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. Learn More. Learn More.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Second to None
MARCH 8, 2019
Additionally, research that examined the link between Glassdoor ratings and stock returns revealed that those with high employee satisfaction substantially outperformed the the general stock market by earning 1.35 2] Employee Burnout. percent more returns over the span of eight years.
Qualtrics
OCTOBER 11, 2019
One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. 2 Senior leaders should set the example by sharing as much information as they can with employees, such as regular updates on the business.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.
West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Research from the National Safety Council found organizations spend more than $15,000 annually on each employee experiencing mental distress, between healthcare services, days lost, and the costs of turnover.
Qualtrics
NOVEMBER 11, 2019
Dave Dequeljoe (DD): I’m Dave Dequeljoe, Leadership Development. I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. Understand WHY they do things the way they do, then you’re in a better place to give helpful innovative ideas. in Operation Iraqi Freedom.
Expert insights. Personalized for you.
139 
Let's personalize your content