ClearAction

OCTOBER 25, 2022

What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors. How can customer experience management achieve this? This led to substantial gains in trust, lifetime value, and ongoing growth. How is value maximized?

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

BirdEye

AUGUST 8, 2022

Launched in 2009, Bing is a web search engine owned and operated by Microsoft. Using Bing Places for Business, businesses can claim local listings or create new ones to manage how information appears on Bing. It’s a free service that can help customers find your business in Bing searches and maps. What is Bing?

How To 98

How To Advertising Hotels Video 98

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Service Untitled

DECEMBER 27, 2010

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. In direct contrast, customer service departments were painted as cost centers – never the two to intertwine.

Social Media 42

Social Media Trends Customer Experience Contact Center 42

BirdEye

OCTOBER 12, 2022

Since its launch in 2009, Foursquare has become a go-to app for users looking to connect with friends and explore new places. Nearly 2 million businesses have already created Foursquare business listing to join the conversation and connect with customers. Foursquare is an incredibly useful tool for your business.

How To 98

How To Tips Social Media Analytics 98

BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan.

Strategy 57

Strategy Social Media Airlines Software 57