CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt live chat .

Tools 189

Tools Customer Service Tips Omni-Channel 189

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience Effort Score ROI Study 63

ReviewTrackers

SEPTEMBER 12, 2018

Data from Hubspot shows that consumers talk about brands 90 times a week and 90 percent of customers will also trust brand recommendations from friends. This prompted other consumers to visit grocery stores in an attempt to find their name among the hundreds of Coke products that lined the shelves.

Examples 73

Examples Marketing Apparel Social Media 73

Grade.us

JUNE 2, 2020

Online reviews and reputation management Review widgets and plugins Review listings monitoring (multi-location) Auto review request campaigns White-labeled agency plugins, widgets, and API White-labeled content for agencies Analytics, performance, and trends reporting Track clicks, clickthroughs, and conversions. Support options. Trustpilot.

Software 47

Software Management Net Promoter Score Multi-Channel 47