ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. In their 2009 meta-analysis presented by Gallup, Harter et al. Satisfied customers, in turn, positively impact employee morale by validating their efforts.

Employee Engagement 138

Employee Engagement Engagement Strategy Effort Score 138

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. In his presentation which has been viewed online over 39 million times, he argues that “why” is a more compelling and powerful question than “what.”

Effort Score 40

Effort Score Measurement Analysis Social Media 40

Comm100

NOVEMBER 13, 2022

Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 Compared to phone and other communications, live chat allows less agents to help more customers. Data shows that 72% of consumers have used multiple methods of communication to start and complete a single transaction.

Tools 189

Tools Customer Service Tips Omni-Channel 189

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Data also helps leaders communicate changes by showing how a decision was reached. Asynchronous communication platforms to improve focus and work-life balance. What might that look like?

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

SurveySensum

JULY 14, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. The below-given list is a general list and is irrespective of any ranking or order.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The company is presently working on incubation cells, gaming certificates, and setting up a variety of gaming cafes. Capillary Technologies. HackerRank.

Company 11

Company e-support Customer Journeys CRM 11

Grade.us

JUNE 2, 2020

Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Looking for a simple data analysis dashboard you can use to present agency-branded data to your clients? Net promoter scores. Start with Cyfe. Auto-tagging.

Software 47

Software Management Net Promoter Score Multi-Channel 47