ThriveableBiz
JANUARY 18, 2023
Four types of customers There’s an excellent 2009 Harvard University study by Professor John Quelch and Research Associate Katherine E. They identified four segments of customers that emerge in a recession … Slam-on-the-brakes: reduce all types of spending. Communicate, share tips. Jozc on How to Market in a Downturn.
ClearAction
OCTOBER 25, 2022
Your individual scores reveal your competencies in facilitating customer experience maturity, as described above. Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business.
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Forrester's Customer Insights
NOVEMBER 1, 2018
Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].
Gainsight
OCTOBER 23, 2019
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Communication/Customer Engagement. Adoption/Onboarding.
Win the Customer
NOVEMBER 14, 2016
By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Remember when customers were limited to using the telephone if they wanted to contact businesses? Don’t hesitate to engage.
Comm100
NOVEMBER 13, 2022
Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers. It’s the most popular digital channel to communicate with a company on. The key benefits of omnichannel customer service. Everybody has their preferred way of communicating.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. LinkedIn : [link].
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