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5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. By comparison, the S&P 500 returned only $93, a 7-percent loss.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot . Founded: 2007.

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Can you drive profit from NPS?

Maru/HUB

There’s a proven linkage between improving your Net Promoter Score and driving profitable growth. Let’s take a look at these stats that proves NPS can have a very positive effect on your companies ROI: Companies that have adopted NPS grow twice as fast as their competitors. Bain & Company ).

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Can you drive profit from NPS?

Maru/HUB

There’s a proven linkage between improving your Net Promoter Score and driving profitable growth. Let’s take a look at these stats that proves NPS can have a very positive effect on your companies ROI: Companies that have adopted NPS grow twice as fast as their competitors. Bain & Company ).

NPS 40
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Striving to build amazing experiences resulting in worldwide leading CX scoring, Net Promoter Scores, Customer Satisfaction, and company profitability, Michael Pace is a Customer Service Executive with a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives.

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Leveraging NPS to Drive Revenue and ROI

SurveySensum

Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0: It started placing heavy importance on NPS, with every new employee receiving comprehensive training, including a specific focus on NPS.

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Inside Customer Success: Oracle Marketing Cloud

Amity

Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. Another driving factor of change in marketing is pressure to prove ROI. What type of metrics do you watch closely?