2007, Competitive Advantage, Net Promoter Score and ROI

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Leveraging NPS to Drive Revenue and ROI

SurveySensum

SEPTEMBER 8, 2023

NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 NPS gives competitive advantage: In the book, The Ultimate Question 2.0 , Fred Reichheld and his team found that companies that have adopted NPS grow twice as fast as their competitors. times more likely to buy again, 5.6

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NPS ROI Social Media Effort Score

Customer Experience Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Leveraging NPS to Drive Revenue and ROI

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