Retently

JULY 28, 2023

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. Their role is to champion the customer’s perspective and advocate for their needs within the company.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

ShepHyken

JULY 28, 2017

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. But after being slapped with a late fee of $40 on a copy of the movie Apollo 13, Blockbuster customer Reed Hastings decided to do something about it. Online sales are expected to grow to more than $400 billion by 2018.

Retail 79

Retail Social Media Travel Consumers 79

CSM Magazine

APRIL 5, 2018

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? Make them more human right now and use all their human attributes to provide the best sales and service online. That’s exactly what AI will kill.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kayako

FEBRUARY 18, 2016

At Customer Thermometer, we are privileged to work with some of the most successful customer-focused businesses in the world, and these are our tips and reflection of what they all do to keep their customers, and keep them coming back. Make a customer, not a sale. Why support is more important than sales.

How To 120

How To Tips Sales Customers 120

Helen Dewdney

AUGUST 9, 2019

King of customer emails. Justin King was CEO of Sainsbury’s from 2004 to 2014. In the three years from when King started, Sainsbury’s announced twelve consecutive quarters of sales growth. Its target of growing sales by £2.5 — Greg Jackson (@g__j) June 16, 2019.

Case Study 56

Case Study Poor Customer Service Social Media Study 56