CSM Magazine

MARCH 24, 2022

Through intelligent scheduling, KPI tracking and customer portals, retailers can grow their business while continuing to personalize service experiences to each client, reaffirming brand loyalty and maximizing business outcomes. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Retently

JULY 28, 2023

Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO). If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Since we talked mostly about the latter in this article, we’ll focus more on that aspect. .

Marketing 147

Marketing Hospitality Hotels Consumers 147

CSM Magazine

JANUARY 22, 2020

Teliax, a global leader in innovative voice connectivity and communications platforms, today announced its partnership with customer experience software provider QuandaGo to deliver a Contact Center-as-a-Service (CCaaS) platform to its worldwide customer base of carriers and service providers. About Teliax.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

CSM Magazine

OCTOBER 9, 2019

That’s an industry and government definition; to us they are part of our valued customer base. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. Heathrow is one of the world’s busiest international passenger airports, and around 1.2

Airlines 45

Airlines Customer Satisfaction Hotels Retail 45

CX Ahead

FEBRUARY 27, 2018

Identifying this as a significant customer pain point, they filled the gap and went on to sell more than 100 million devices. The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone). This article was first published on CX Network.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. However valuable the “higher tier” customers may be, most loyalty programs overlook casual leisure travelers, and less-frequent business travelers, who form a significant (if not the majority)[iii] customer base.

Hotels 40

Hotels Hospitality Loyalty Travel 40