BirdEye

DECEMBER 7, 2021

Back in 2003 Apple launched iTunes, The Lord of the Rings: The Return of the King became the highest-grossing film of the year, and according to the National Center for Health Statistics 95% of households had a landline. The mobile phone is the communication device of choice, and texting has become people’s preferred mode of communication.

How To 98

How To Multi-Channel Wireless Software 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. With many SaaS products, the end-user is not the client, and their experience must be factored into the customer success equation.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. According to the global leaders, that’s because: They deliver excellence customer service. They communicate well. They have stated publicly they want to be the “ Earth’s most customer centric company. ”

Banking 138

Banking Culture Employee Engagement CEM 138

Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. According to the global leaders, that’s because: They deliver excellence customer service. They communicate well. They have stated publicly they want to be the “ Earth’s most customer centric company. ”.

Banking 60

Banking Culture Employee Engagement Customer Centricity 60

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

JANUARY 11, 2023

While there is no single standard for how quickly to respond, research suggests that companies should strive for an average response time of under 30 minutes for customer service inquiries. This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004. When did social media start?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98