GlowTouch

JULY 2, 2020

Teaching and learning ‘verbal charisma’ can be a challenging task—for agents and managers! The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. Request Feedback from Customers. Avoid Acting Robotic.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

MAY 19, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Customer Support Leaders Can Manage a Crisis Like COVID-19. Designating a core group of people to help manage problems and bottlenecks that can arise will help in three key ways. Seek feedback and reward your team.

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

SEPTEMBER 18, 2020

New personnel need a roadmap of expectations: do people work collaboratively or independently, is management top-down or is associate feedback encouraged? In this regard, consistency is part of the organizational DNA, and it is a tremendous tool for driving and managing performance.

Culture 52

Culture Company Government Leadership 52

GlowTouch

JANUARY 15, 2021

1) Customer Relationship Management System (CRM). A CRM is a system to manage interactions with customers. Respond to questions, comments, and feedback. Manage ads. 2) Ticket Management System. jitbit.com – What Is a Ticket Management System. To respond dynamically as a team, they need the right tools.

Tools 52

Tools Self Service CRM Infographics 52