Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals
Customer Guru
FEBRUARY 13, 2018
Jha currently manages three functions in Ferns N Petals – Training, Quality, and Customer Experience. I started my career with Convergys in 2002 as a Customer Service Representative. Could you please describe the closed-loop feedback management process followed by Ferns N Petals currently? Shweta Jha.
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