Ecrion

FEBRUARY 24, 2020

This interaction is certainly part of my Customer Experience with them. This is definitely Customer Communication Management and creating the service contract is Document Automation. At Ecrion, we call that Customer Experience Automation. Customer Experience Automation Capabilities. Customer Communication Management.

Self Service 52

Self Service Customer Experience Multi-Channel Omni-Channel 52

BirdEye

JANUARY 11, 2023

Many of these tools offer automated posting and scheduling , content calendars , and social media analytics. What’s the best way to convert social media followers into customers? This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Kustomer

OCTOBER 28, 2022

Modern customer service looks very different from prior decades. Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Managing company reputation is a complex process that requires businesses to stay alert and be aware of everything their customers and competitors say about them, both online and offline.

Company 109

Company Management Social Media How To 109

Magellan Solutions

JULY 15, 2021

They increase the usage of their phone to reach more B2B customers. 27 acquired new customers in their primary target consumers. 2 new customers generated from the “hard to reach” audience segment (as opposed to zero before the campaign). This data includes customers’ information and previous transactions. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

Kustomer

FEBRUARY 25, 2020

Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience.

Customer Experience 59

Customer Experience Omni-Channel Customer Centricity Multi-Channel 59

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81