InMoment XI

OCTOBER 12, 2022

A lot of folks believe that voice of customer (VoC) programs and market research mean the same thing—but they’re actually quite different! Breaking Down the Difference Between Voice of Customer & Market Research. What Is the Definition of Voice of Customer (VoC)?

Voice of Customer 295

Voice of Customer Marketing Social Media Feedback 295

CustomerGauge

APRIL 20, 2017

I’ve seen a lot of companies who have invested in capturing customer […]. The post Know Your Survey: Voice of Customer and Market Research appeared first on CustomerGauge. This week it’s all about surveys.

Voice of Customer 72

Voice of Customer Survey Marketing NPS 72

inmoment

SEPTEMBER 6, 2018

This simply is not an effective process; in order to get a complete picture of their customers touchpoints, organizations need to de-silo their data. . Many of our clients import data into the InMoment system and pair it up with voice of customer feedback. This capability would simply not be possible with siloed data.

Contact Center 40

Contact Center Data Customer Experience Touchpoint 40

InMoment XI

NOVEMBER 2, 2021

Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. A well-built voice of customer (VoC) program enables organizations to anticipate what new customers are seeking in a brand and thus be ahead of the curve.

ROI 260

ROI Customer Retention Infographics eBook 260

Comm100

APRIL 26, 2020

Customer Service workers should not take offense of this or be threatened by this. Enhancing self-service capabilities, driving Voice of Customer Programs, and implementing initiatives such as Knowledge Centered Service will make them leaders in the Customer Experience effort. Free Download: Never Miss a VIP White Paper.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130