CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

It wasn’t too long ago that the idea of a CX Specialist would cause many furrowed brows. Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. about creating listening paths of various types.

4 Ways to Utilize Contact Center Data to Improve the Customer Experience

inmoment

When all else fails, however, we may have to admit defeat and make the dreaded call to customer service. . One of our main objectives at InMoment is to create products that get rid of the sense of impending doom customers associate with contact centers, and replace it with a state of resolution and peace. ” or “Where can we learn what issues our customers may face so we can correct them before there is an issue?”.