Uniphore
AUGUST 12, 2021
Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. View Webinar. Multimodal Virtual Agent Implementation and Best Practices.
Uniphore
JUNE 10, 2021
We gathered these insights from 12 months of webinars and roundtable discussions with our customers. In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Drive Agent Satisfaction to Drive Customer Loyalty. Try Demo Now.
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Bold360
JUNE 15, 2017
How chat bots and virtual agents allow you to value your customers’ time while prioritizing high-value queries. Event Title: Nanorep-sponsored Webinar - Strategies to Use AI to Transform your Customer Service. Register even if you think you may not be able to join on the day, register – we will send a recording!
Uniphore
JULY 10, 2021
Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. It’s challenging to train, onboard, and retain talent in the contact center today.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. Demonstrating those best use cases.
Think Customers
MARCH 2, 2023
Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Attend the ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.”
Avaya
APRIL 10, 2019
Virtual agents/chatbots – Computer-aided, virtual robots that address basic questions and functions to free human agents to handle more complex ones. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI.
Speaker: Brian Morin & Helena Chen from SmartAction
AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Self-service is on the rise.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. Examples from CX leaders on how and where they deployed virtual agents.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". But how do you do this? Schematics of successful interactions.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. If it fits into one of these 5 categories, a live human agent should never handle it. Understand top use cases driving conversational AI adoption.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Why the performance of TechStyle's virtual agents rivals that of live agents. If you're ready to learn more about how you can do the same, then don't miss this webinar! How TechStyle saved $1.1M in their first year afterwards. April 15th, 2020 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. In this webinar, we will hear from Brian Morin of SmartAction, and AAA's Q&E Director, Patty Kleinfeldt.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks? How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. November 9th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. Go-live is just the beginning: Best practices to optimize customer engagement.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. This webinar will cover: Key thresholds to determine the fit for conversational AI. Where to start? Buy or build?
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