Experience Investigators by 360Connext

JUNE 20, 2016

I always feel a little bad when I inevitably silence the room with a simple question. The post THE Customer Experience Question That Silences The Room appeared first on Customer Experience Consulting.

Customer Experience 137

Customer Experience Consulting Customers Social Media 137

ijgolding

OCTOBER 17, 2017

This is the not the first article I have written about the subject of Customer Effort. On that occasion, Vauxhall provided the case study to bring Customer Experience ‘theory’ to life. In 2014, I wrote a story that still makes me break out in a cold sweat today. You can read the story here…. Allow me to explain….

Hotels 395

Hotels Travel How To Customers 395

Education Services Group

MAY 6, 2022

My brothers and mom are in the living room as I make my way to the kitchen, leaning down first to give our little chihuahua some morning love pats on her little head. My brothers and mom are in the living room as I make my way to the kitchen, leaning down first to give our little chihuahua some morning love pats on her little head.

Customer Success 98

Customer Success Exercises Interaction Travel 98

Russel Lolacher

JUNE 13, 2022

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. FYI – her Masters and PhD are in Industrial and Organizational Psychology.

Culture 59

Culture Communication Employee Experience Connections 59

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. Check out all the episodes of Relationships at Work. Connect with Vicki on her platforms: Books. Facebook Business Page. And respond accordingly.”

Culture 52

Culture Communication Leadership Employee Experience 52

C Space

JULY 9, 2020

The big question is: What happens August 1 st ? The Brand Move Roundup – July 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. What’s now becoming clear is that the current climate is one of near-perpetual disruption. There is a long way to go.

Brands 40

Brands Social Media Fashion Guidelines 40

LiveChat

AUGUST 26, 2016

When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? However, every professional working in the customer service space knows that it’s never that simple. You make your own luck in customer service.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52