COPC

FEBRUARY 15, 2024

The Agent’s AI Partner: Collaboration and Concerns AI is no longer a mere tool; it has become a valuable partner, offering real-time insights, knowledge and support to agents during interactions. This  This forecasting ensures efficient resource allocation and minimizes customer wait times. However, the

Contact Center 52

Contact Center Metrics Training Call Center 52

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. He is the first CX professional to become an Authorized Resource and Training Provider for the CCXP accreditation.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

JUNE 11, 2021

AI will aid in digital coaching and mentoring, giving the CSM a greater EQ. Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Qualtrics

DECEMBER 11, 2018

The employee handbook is labeled “Let My People Go Surfing” — that was pretty compelling. We’ve learned that people who are giving feedback digitally are a lot more likely to hit their goals and objectives, and they actually get a 20% higher bonus than people who aren’t engaging in digital feedback.

Handbook 54

Handbook Feedback Culture Employee Engagement 54