ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. And, there are some interesting stats and facts included to support his comments. Steven Van Belleghem) In this blog, you can find the 8 customer experience trends for 2021 that I’m looking forward to.

Customer Service 138

Customer Service e-support Ecommerce Trends 138

ProProfs Chat

APRIL 25, 2019

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

NetBase

JULY 14, 2020

But, as ecommerce and mcommerce opportunities explode, the increasing importance of competitive intelligence cannot be denied. And here are some competitive intelligence stats to be aware of: 94% of business professionals say data analytics is central to their business growth and digital transformation. Lots of avenues to explore.

Analysis 94

Analysis Ecommerce Consumers Analytics 94

InMoment XI

JANUARY 9, 2024

Organizations that strategically allocate their resources to strengthen their customer experience focus stand to gain an edge over the competition. The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

customer sure

JUNE 12, 2014

All too often ecommerce stores take the view that email marketing is about delivering mini-catalogues of products and special offers into the inbox of past and potential customers. Take a look through our 15 favourite resources – and don’t forget to let us know your favourites too! 25 Mind Blowing Email Marketing Stats.

Customer relationships 48

Customer relationships Marketing Ecommerce Social Media 48

ShepHyken

JUNE 26, 2017

Each week I read a number of customer service and experience articles from various online resources. His daily blogs are short and quick bursts of mental fuel. I’ll probably write an article about this in the future, but in the meantime, enjoy Aidan’s take on this as he shares some insights on eCommerce, Amazon and much more.

Customer Service 15

Customer Service Retail Loyalty Ecommerce 15