Hallmark Business Connections

APRIL 6, 2021

Regardless, being open, vulnerable, and available can be tough to master — especially when customers lose beloved pets. If you’ve ever adopted a pet, you know the deep, emotional attachment that’s possible between humans and other species. Of course, when those cherished pets pass away, the grief is real. Absolutely.

How To 52

How To Guidelines Social Media Course 52

Hallmark Business Connections

MARCH 23, 2021

Pets are people, too. Case in point: It’s hardly unusual to see pet parents proudly pushing small animals in strollers, buying pooches birthday outfits, and insisting that their furry buddies appear on holiday cards. Plus, the majority of households include at least one pet. Oh, and Valentine’s Day ?

Consumers 52

Consumers Marketing Strategy Touchpoint 52

ShepHyken

JULY 25, 2023

A role model for handling the delicate customer situations Chewy.com is an online pet supply that operates a subscription model in which pet food, treats, and many other items are shipped regularly. In this case, the customer is a pet. They send bereaved pet owners flowers, cards, and refunds for recent purchases.

Customer Service Training 23

Customer Service Training Training Customer Service Software 23

Hallmark Business Connections

NOVEMBER 16, 2020

Provide workers with a variety of note cards and greeting cards. What they don’t anticipate is a handwritten thank-you or pick-me-up card delivered via mail. Take Chewy, which has a partnership with florists so customer service team members can send sympathy flowers to pet parents who have lost a four-legged pal.

Tools 62

Tools Company Customer Experience Banking 62