Customer Experience Digitization: 7 Strategies to Get The Best Results
Lumoa
JULY 17, 2023
Seamless experiences 5. Immersive experiences 7. For example, the CX Trends 2022 report by Zendesk shows that 26% of companies surveyed in 21 countries currently offer AI- and chatbot-guided self-service, with 25% planning to add this capability. Keeping the human touch 3. Personalized digital journey 4.
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