TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Magazine, Forbes, U.S. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

SmartMessage Blog

JUNE 1, 2023

Marketing communication aims to attract the attention of the target audience, arouse their interest and influence the purchasing decision by using communication channels to achieve marketing objectives. marketing communication, strategies are created based on market research and the target audience is reached through the right channels.

Communication 40

Communication Marketing How To Multi-Channel 40

CSM Magazine

FEBRUARY 8, 2022

Customer engagement has been fast evolving into a space that needs to go beyond the traditional channels. Offering two product formats – ‘Conference ‘ and ‘ Social Webinar ‘, Airmeet enables businesses and organizations to break boundaries, build relationships and unlock new revenue streams.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

CSM Magazine

MARCH 12, 2021

Use it as a company overview platform, a sales pipeline, or even for product development. You can also use it for webinars, while the screen sharing feature helps strengthen team cohesion , too. Create organized channels for various teams, projects, and topics, and have transparent discussions with your colleagues.

Tools 52

Tools Multi-Channel Conference Video 52

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317