SuiteCX

JUNE 15, 2017

Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

Qualtrics

APRIL 22, 2020

Conjoint/MaxDiff is a vital tool to help you understand how consumers’ needs are changing and make decisions going forward that solidify trust in your brand: Customer loyalty — identify what to prioritize in your customer loyalty programs from rewarding customers, to future deals and expanding user credit with additional perks.

Hospitality 29

Hospitality Retail Rewards Programs Analysis 29

SurveySparrow

JANUARY 14, 2020

It is an important metric for your business as it measures your success in driving new customers as well as how satisfied you keep your existing customers. Retaining your customers can bring in a huge ROI for your business. 5 Set up a loyalty reward program. Heard of the Pareto Principle? Who is that 20% for you?

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

SurveySparrow

JANUARY 15, 2021

If you want to get better ROI, work engagement, and high employee retention, it’s crucial to provide constructive feedback. You can gather information about them to determine pay raises, employee benefits, loyalty programs, and layoffs. Net promoter score is a great metric for employee performance review.

How To 52

How To Net Promoter Score Effort Score Feedback 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySparrow

MARCH 29, 2023

The objective should be to maximize your ROI from the customer. Metrics like customer lifetime value (CLV) tells you how much business your customer brings over the course of their association with you. It is one of the most important metrics that eCommerce stores should track.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52