Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success.

Tourism 56

Tourism Travel Customer Service e-support 56

Retently

MARCH 18, 2019

Consumers love Starbucks – even more since the company implemented its rewards program. Apparently, customer loyalty was so high that Starbucks’ program ended up holding more money than some banks. Here are just some ways these companies achieve that goal: They Make Customer Interactions with Their Brands Effortless.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131

SurveySparrow

SEPTEMBER 25, 2020

Loyalty programs provide that much needed push. . Use the help of a rewards program tool that makes all of this integration possible. By putting your happy customers into a loyalty program, you can also use information about them and feedback from them to understand them better.

Sales 59

Sales Survey How To Omni-Channel 59

Kitewheel

MARCH 25, 2019

For an airline, it may be as simple as streamlining the boarding process, a major source of stress for travellers. Connect channel activities and customer experiences. What your CX data will show is that customers have different experiences depending on the connectivity and seamlessness of interacting with your brand.

ROI 76

ROI Hotels Customer Journeys Retail 76

Currency Alliance

NOVEMBER 14, 2019

DSW, a shoe retailer, built a new loyalty platform on Google Cloud Services, allowing the retailer to ‘tailor rewards and offers with a high level of detail, engaging customers as individuals to build emotional loyalty’. Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. A useful set of segments might include: For Travel. Segmentation.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

MARCH 21, 2019

If that CRM is independent of your other loyalty modules, that will unlock much greater agility in setting up and driving omnichannel campaigns. Definition: a tool for managing marketing campaigns and generating messages for delivery through whichever distribution channel is most appropriate for each customer.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58