SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. Social Media Engagement: Identify which social media platforms your target audience uses most and establish a strong presence there.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

MARCH 17, 2023

Developing reports and performance analytics for management review. The consultant deals with all aspects of marketing, branding design, lead generation, paid marketing, and social media marketing strategy. Assisting in the development of a business plan, marketing strategy, and public relations campaign.

Consulting 98

Consulting Social Media Financial Strategy 98

Eptica

APRIL 29, 2016

In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels. Part of a larger, multi-sector study of 100 major UK brands, it repeats research that has been carried out over the past five years.

Insurance 48

Insurance Connections Customer Service Self Service 48

Retently

FEBRUARY 9, 2024

You can enrich this experience further with visual aids like infographics, charts, and videos to clarify the scope of the survey and add a visual punch. Using a centralized dashboard or reporting system enables real-time distribution of customer feedback across teams. Be transparent about the feedback process.

Feedback 122

Feedback Net Promoter Score Effort Score Customer Satisfaction 122

transcosmos Information Systems

APRIL 9, 2017

Here’s an infographic on what the next generation of service desk support looks like. . Consumers demand quick solutions to their support requests using the channel that they prefer. Social media aspect. Multi-channel service desk. The Pitfalls of Dated Service Desk. Outdated ticketing tools.

Infographics 82

Infographics Self Service Multi-Channel Social Media 82

SurveySensum

MAY 11, 2023

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. The channels can be online, in-store, mobile apps, etc.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52