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Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

I’m pleased to share the first result of our shared vision, which centers around rapid innovation and a total focus on delivering happiness. Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers.

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3 ways Conversational AI will Transform Revenue Cycle Management

Interactions

RCMs have historically battled these cumbersome challenges without support, relying on internal innovation and their staff. Burnout is Plaguing Healthcare, but Conversational AI can help. Revenue Cycle Management is a labor intensive industry, and the livelihood, success, and happiness of agents is of the utmost importance.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . In customer service, it helps the IDSS see the problem, as a virtual agent. Visual IDSS – Transforming Contact Centers of the Future.

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Integrate Amazon Lex and Uneeq’s digital human platform

AWS Machine Learning

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Uneeq’s digital humans can help provide a next-generation customer experience that is visual, animated, and emotional.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

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Does Automation Make Customer Service Smart?

CSM Magazine

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand? Keyword AI: What is technologically behind a smart bot? .

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Use AI to enhance the customer experience journey.

Call Experts

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. AI powers innovation and success for your company! Benefits of a Call Center: Healthcare and Medical Practice. Predict the buying behaviors and preferences of your customers.