Gainsight

JUNE 17, 2022

User paths can help product leaders and managers see where users are running into friction. Using a Net Promoter Score (NPS), for example, to measure overall sentiment can help inform retention efforts. Translating these scores to action by improving common issues can improve your NPS and overall outcomes.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Qualtrics

JULY 23, 2019

He’s a frequent writer and speaker on trends, leadership and performance management, and he has directed thousands of surveys examining consumer trends and citizen behavior. Follow Ben for curated content on leadership and performance management. ( @benatipsosmori ).

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . Ritz empowers every staff member, right from housekeeping to management. Why will your employees, if poorly managed, bother to deliver great customer service? credo statement.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ImprintCX Articles

MARCH 5, 2024

The lack of processes is usually because of a misconception that brand management is a “marketing” thing and that marketing is considered a profit center, while CX is perceived as a tactical function and treated as a cost center. In fact, brand management and CX are two sides of the same coin.

Brands 52

Brands Customer Experience Management Customer Centricity 52

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start? Expanding and scaling. What features are being requested that we don’t currently offer?

Customer Experience 90

Customer Experience Net Promoter Score Self Service Handbook 90

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132