Customer Relationship Management Handbook Management Net Promoter Score 
Qualtrics
JULY 23, 2019
He’s a frequent writer and speaker on trends, leadership and performance management, and he has directed thousands of surveys examining consumer trends and citizen behavior. Follow Ben for curated content on leadership and performance management. ( @benatipsosmori ).
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
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