Alida
JANUARY 26, 2017
AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. We want to ensure that all elements of the guest experience are as great as they can be,” shares Schohl.
ImprintCX Articles
NOVEMBER 6, 2023
1 in the NFL’s annual Voice of the Fan survey for best game-day experience. The one I have now as VP, Guest Experience for AMB Sports and Entertainment simply because my everyday role is to create happiness inside our business and through our events for associates, team members, fans, guests, and customers.
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Michel Falcon Experience
MARCH 17, 2023
I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I don’t need to talk about the local sports team, if they’re doing well. The socializer personality type does not want an expeditious customer experience.
BirdEye
JUNE 21, 2023
What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience.
NetBase
FEBRUARY 27, 2019
For example, agency The Marketing Arm’s diverse capabilities – from sports and experiential marketing to talent buying – requires them to gather insights quickly to understand which way the wind is blowing for their various clients. The Westin responded by offering “well-being” experts, to “guide and inspire [the] guest experience.”
Smith+co CX
FEBRUARY 27, 2018
We are currently seeing non-hotel brands setting up hotels as an extension of their main customer experience. Sports stars have also dipped their toes with Ryan Giggs and Andy Murray launching their own hotels. And why not shake up the standard hotel guest experience?
Michel Falcon Experience
APRIL 13, 2023
Michel Falcon: Is there an executive, a recognizable individual in business let’s say, or maybe even in sport who you believe would’ve been extraordinarily company culture centric that you wish you had the opportunity to have built a business with? Cameron Herold: Yeah, I like it when there’s a human connection.
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