InMoment XI
AUGUST 3, 2022
InMoment offered them a chance to see a holistic view of individual location performance, automated intelligence informed by data, and employee commitment to enhance the guest experience and drive sales. Strategy #2: Getting the Right Insights to the Right People. But, priorities aren’t chosen solely from data.
InMoment XI
NOVEMBER 2, 2022
Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JANUARY 16, 2024
Natural Language Processing: NLP is a crucial component that enables AI systems to understand and interpret human language. Intent Recognition: Once the customer’s input is processed through NLP, the system identifies the user’s intent. These virtual concierges enhance the overall guest experience.
SurveySparrow
JUNE 30, 2023
Challenges to implementing effective customer experience design Siloed Data and Systems: When different departments or teams work in isolation, it becomes difficult to create a seamless and holistic customer experience. Disney is synonymous with magical experiences, and their attention to detail in CX design is unmatched.
Michel Falcon Experience
APRIL 13, 2023
Perks were things you layered on later, but culture was an obsession with core purpose and core values and BHAG and the right people systems and getting rid of the wrong people and just stirring the Kool-Aid. When I left, we had 3,100 employees system-wide. And that’s true of any investment in the company, right?
Expert insights. Personalized for you.
529 
Let's personalize your content